Terms & Conditions

Use of Website

Please see use of Website Terms & Conditions here.

Ordering

There is no minimum order quantity.

Delivery

We aim to get all orders posted within 1 working day of receipt of order.

UK orders

Royal Mail 1st Class – £2.95

Royal Mail Guaranteed Next Day – £7.95

Europe

Airmail – £4.95

Airmail Signed & Tracked – £8.50

Overseas orders

Airmail – £5.95

Airmail Signed – £9.50

It is the responsibility of all overseas customers to pay any import or customs duties.

Returns

We want you to be 100% happy with your items but if you are not please contact us within 14 calendar days so that we can resolve the problem with the least amount of inconvenience to you.

Unfortunately we cannot accept the return of ear wires due to EU hygiene regulations.

Please ensure the item(s) are returned in their original packaging and in an unused saleable condition.  Please ensure the original order number is included so that we can process your refund promptly.

Please return to:

Snoochy, Dairy House, Wyke Farm, Bradford Abbas, Sherborne, DT9 6SL

Refunds

For items that are faulty or damaged a full refund including the postage will be given.

For unwanted items  a refund of the goods will  be given minus the postage costs.

We will not refund the postage if the item is part of a larger order.

Please make sure that you obtain proof of posting as we will not be held responsible for any lost or damaged item.

All refunds will be processed as soon as the returned goods have arrived safely back with us.

Cancellations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving the goods.

Please fill out this model cancellation form EUCancellationFormEN and either email this to info@snoochy.co.uk or send by post to the address above.

If your order has not been despatched, you can cancel it by contacting us via email at info@snoochy.co.uk

If your order has already been despatched, the cancelled item(s) must be returned to us at your expense.  We will refund the order, or the relevant part of it, as soon as possible after the item(s) have arrived back at Snoochy.  If you cancel an order and do not return the goods to us, we will arrange to collect the goods from you at your cost.

Undelivered Items

Please let us know within 3 weeks if your item has not been received.  After this time we can no longer offer you a replacement or refund.

Product Variations

We aim to describe all products to the best of our ability.  Please note that all monitors differ and so the colour may vary slightly.  All photos are taken close up to show off the beads beauty, so they may appear larger than they are, please read the description to get the actual size of the beads.