Use of Website
Please see use of Website Terms & Conditions here.
There is no minimum order quantity.
We aim to get all orders posted within 1 working day of receipt of order.
Royal Mail 1st Class – £2.95
Royal Mail Guaranteed Next Day – £7.95
Airmail – £4.95
Airmail Signed & Tracked – £8.50
Airmail – £5.95
Airmail Signed – £9.50
It is the responsibility of all overseas customers to pay any import or customs duties.
We want you to be 100% happy with your items but if you are not please contact us within 14 calendar days so that we can resolve the problem with the least amount of inconvenience to you.
Unfortunately we cannot accept the return of ear wires due to EU hygiene regulations.
Please ensure the item(s) are returned in their original packaging and in an unused saleable condition. Please ensure the original order number is included so that we can process your refund promptly.
Please return to:
Snoochy, 8 Longdown, Thornford, Sherborne, DT9 6QJ
For items that are faulty or damaged a full refund including the postage will be given.
For unwanted items a refund of the goods will be given minus the postage costs.
We will not refund the postage if the item is part of a larger order.
Please make sure that you obtain proof of posting as we will not be held responsible for any lost or damaged item.
All refunds will be processed as soon as the returned goods have arrived safely back with us.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving the goods.
Please fill out this model cancellation form EUCancellationFormEN and either email this to firstname.lastname@example.org or send by post to the address above.
If your order has not been despatched, you can cancel it by contacting us via email at email@example.com
If your order has already been despatched, the cancelled item(s) must be returned to us at your expense. We will refund the order, or the relevant part of it, as soon as possible after the item(s) have arrived back at Snoochy. If you cancel an order and do not return the goods to us, we will arrange to collect the goods from you at your cost.
Please let us know within 3 weeks if your item has not been received. After this time we can no longer offer you a replacement or refund.
We aim to describe all products to the best of our ability. Please note that all monitors differ and so the colour may vary slightly. All photos are taken close up to show off the beads beauty, so they may appear larger than they are, please read the description to get the actual size of the beads.